This accessibility statement applies to the Grants service website of the City of Helsinki. The site address is avustukset.hel.fi
The objective of the city
As regards the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines in so far as is reasonably practical.
Compliance status
This website meets the statutory critical accessibility requirements in accordance with Level AA of the WCAG 2.1 with the following deficiencies.
Non-accessible content
The content mentioned below does not yet meet all of the statutory accessibility requirements.
Deficiencies found
On the front page, in rare situations, the background photo may shift and cause contrast problems (WCAG 2.1: 1.4.3 Contrast (minimum))
Correcting deficiencies
Efforts are constantly being made to remedy the accessibility shortcomings identified. The list of accessibility shortcomings observed, as presented in this statement, will be updated as shortcomings are corrected.
Obtaining information in an accessible form
If you do not feel that you are receiving the content of the website in an accessible format, you can request information using the feedback form at palautteet.hel.fi(Link leads to external service) (Link to an external service). The aim is to reply to the enquiry within a reasonable time frame.
Preparation of the accessibility statement
This statement was prepared on 25 April 2023.
Assessment of accessibility
The work instructions and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring that websites are accessible at all stages of the work process.
Accessibility was evaluated by means of an audit by a third-party expert as well as self-evaluation.
Accessibility was evaluated using a programmatic accessibility auditing tool as well as by manually reviewing the site and content.
Defects reported by the evaluation tools were reviewed and, if necessary, corrected.
The third-party expert audit was carried out by Unicus Oy.
Updating the accessibility statement
When website technology or content changes, its accessibility must be ensured through constant monitoring and periodic checks. This statement will be updated in conjunction with website changes and accessibility evaluations.
Feedback and contact information
We are constantly working to improve the accessibility of the online service. If you find any issues that are not mentioned on this page, please report them to us and we will do our best to address them.
Please provide feedback using the online form at palautteet.hel.fi(Link leads to external service) (Link to an external service).
Requesting information in an accessible format
If you do not feel that you are receiving the content of the website in an accessible format, you can request information using the feedback form at palautteet.hel.fi(Link leads to external service) (Link to an external service).
The aim is to reply to the enquiry within a reasonable time frame.
Accessibility monitoring
The implementation of the accessibility requirements is monitored by the Regional State Administrative Agency for Southern Finland. If you are not satisfied with the reply or you do not receive a reply within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland.
Regional State Administrative Agency for Southern Finland,
Accessibility Monitoring Unit
www.webaccessibility.fi(Link leads to external service) (Link to an external service)
saavutettavuus@avi.fi(Link opens default mail program) (Link opens the default email application)
Tel. (exchange) +358 295 016 000
The accessibility statement of the avustukset.hel.fi website is the responsibility of the Helsinki City Executive Office’s Economic Development and Planning Division.
The City of Helsinki and accessibility
The city promotes the accessibility of digital services by streamlining publishing work and organising accessibility-related training for its staff.
The accessibility level of websites is monitored constantly during their maintenance. Immediate action will be taken if deficiencies are found. The aim is to carry out the necessary modifications as quickly as possible.
The disabled and users of assistive technologies
The city provides counselling and support for the disabled and users of assistive technologies. Support is available on guidance sites announced on the city’s website and through telephone counselling.